DOMESTIC SHIPPING:
We currently use the United States Postal Service (USPS). All of your shipments are tracked and you can expect to receive tracking information via email within 5-7 business days of shipment. Please note, shipping election (first class, priority, etc.) does not start until after our processing time
Once your order has been dispatched, Beacon Threads accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Beacon Threads is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.
Typically, orders will ship out within 5-7 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Beacon Threads cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
INTERNATIONAL SHIPPING:
All international orders are shipped through USPS. Currently, International buyers can expect to pay between $16 - $28 for international shipping service. Please note, First Class Mail is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Beacon Threads.
RETURNS & EXCHANGES:
We do not offer cash refunds at this time. However, if an item does not work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned.
Our policy lasts 14 days. Returned items must be postmarked within 14 days of the customer receiving the order. Items must be unworn and unwashed. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.
EXCHANGES
All postage costs for returns must be covered by the customer. To exchange your items, please return them to:
Beacon Threads
9140 Grant Ave
Laurel, Maryland 20723
Write us a note on your packing slip stating the product and size you would like instead. For further questions, please contact us at info@beaconthreads.com.
MyIntent Project FAQ
PRODUCT
How can I make the extra string of my Bracelet shorter?
Like this: https://www.youtube.com/watch?v=ivBCs_w-rXI#action=share
Are bracelets able to withstand water and be worn in the shower?
Yes - all our current bracelet bands are either nylon or cotton based and can withstand water.
Which characters can I use for my word? Currently we only have the English / Latin alphabet (A-Z), Numbers (0-9) and a few punctuation marks (*!?,’$#.@;/:♡)
We do not support accent marks, fadas or tildes on our letters
Do you create words in other languages?
Currently we only have the English / Latin alphabet (A-Z), Numbers (0-9) and a few punctuation marks (!?,’$#.@;/:). For other languages, we suggest spelling it out phonetically (e.g., love in Chinese would be “ai”)
How long do your bracelets last?
Our bracelets are intended to last 2-3 months while you are working on your WORD.
How will my WORD appear?
For our bracelets, if it is a single word, we wrap the word continuously. If it is two short words, we will typically place one on top and one at the bottom.
We can only stamp your WORD on one side of the token as the MyIntent company brand is already pre-stamped on the back side of the token.
What happens after your rope breaks?
This often means you’re done with your current word and it’s time for a new one. The rings make a great addition to another necklace you have and also to your keychain.
POLICIES
Rate and time to ship within the USA?
We handcraft each piece within 2 business days of receiving your order and ship it right away. If clothing is purchased in conjunction with your MyIntent item(s), your entire order will be shipped within the 5-7 day turnaround time for apparel.
Rate and time to ship outside the USA?
We handcraft each piece within 3 days of receiving your order and we ship right away. Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. For delivery, please allow 1 to 3 weeks from the day you placed your order.
Can I change my word after an order is placed?
Once an order is placed we are unable to change your word. All of our pieces are custom made with in 1-2 days of placing the order. Please be sure of your word of intent before placing your order.
Return, Refunds and Order Cancellation Policy
Product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your word and style choice before placing order.
Defective Order Policy (Or Replacement Policy)
If there is a defect in the product such as a broken band or mis-spelled word, we will replace the piece. Please email us at info@beaconthreads.com with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for misspelling and wrong product. Preference for spacing or alignment is not considered defective.
Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.
All requests for adjustments or replacements must be submitted within 30 days of ordering for us to replace.
